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Terms & Conditions


These Terms and Conditions sets out the legal terms and conditions between Sellers of garments and other items and Preloved Chic.

By sending items to Preloved Chic and requesting us to sell them on the internet or other sources, you are in agreement to these Terms and Conditions. We amend these Terms from time to time.


You are appointing Preloved Chic to sell your used, “like new” and brand new mid to high end/ designer clothing and accessories on your behalf by submitting a Sell With Us form. We act as your agent in marketing and selling any item through the internet and other sources.

Within 2 working days of receiving your Sell With PreLoved Chic form, we will contact you by email confirming whether or not your item/s will be accepted for sale or to discuss items in further detail.

Upon receipt of your items, we will review the items in person, we have the right to refuse items, should we discover an defects on the items.  We will put your item/s for sale on our website or other forms of advertising/ selling we deem relevant.

We may, at our absolute discretion, refuse to accept any Item for sale.

The Sales Price is set by us and is based on the original retail price, how current the piece may be the age and condition of the Item and other relevant market factors.

By sending an item to us you confirm that:

  • You are the owner of the item in question, having full authority to sell the Item.
  • Or where you are selling items on behalf of someone else, you have the owner’s permission to sell the item in your own name.
  • The item is not stolen or counterfeit. Sellers of known imitations will be prosecuted.
  • The item conforms to the description in the Sell With PreLoved Chic Form.
  • The item you hand over to Preloved chic is 100% authentic and in great condition, washed or dry-cleaned, pressed, there are no tears, holes and stains visible.
  • We may reject items that do not meet our requirements.
  • You give PreLoved Chic authorisation to sell your items on your behalf.


You can post the item to us, please contact us for our PO Box address. Preloved Chic also offers a complimentary collection service in Sydney and the Sutherland Shire Area NSW. Preloved Chic can collect on Wednesday and Friday between 10am- 2pm. This cost will be covered by us.

Should you arrange for collection of an Item it is your responsibility to ensure that the item is available for collection on the agreed day. An agreement between you and us to sell an Item on your behalf as your agent comes into existence at the moment an Item is received or collected by us, such agreement being governed by these Terms and conditions to the exclusion of all other terms, conditions and representations whether written or oral. We strongly recommend you obtain proof of postage. It is your sole responsibility to ensure that the Item is securely and carefully packaged and reaches us in good condition.


Within 5 days of receipt of an item we will confirm to you by email whether or not we accept the item for sale on our website.

If you decide not to sell your items through PreLoved Chic, you must let us know by email ASAP and we will return the item/s to you at your expense within 10 days.

We are entitled to reject any item for any reason, you will be informed about it by email. It is your decision to make whether you want us to return the item to you at your expense and risk, or donate the item to charity of our choice.


Items will be put up for sale on www.prelovedchic.com.au we may amend the written description at any time until the item is sold.

We will market the item at the Sale Price for at least 8 weeks. After 8 weeks if the item has not sold, we will reduce the Sale price by 10% for a further 4/5 weeks. If the item still does not sell we may mark down the price by a further 20% to 40%. We can at any time cease marketing an unsold Item, by selling your clothes through us you agree to the above.

After 24 weeks we will email you to inquire whether you wish us to return the unsold item to you at your expense or you wish us to donate the item to a charity of our choice.

If you fail to collect your unsold item within 2 weeks of the date of the email we send informing you of this, we will donate the item to a charity of our choice without further notice to you.

You are entitled to change your mind and cancel the agreement between us at any time during the consignment period. Please inform us and we will post your item to you within 48 hours at your expense.

We will notify you via email monthly to advise of items sold.

Preloved Chic will pay you 50% of the proceeds of sale, less any GST and other applicable charges, incurred by us in relation to the item. We will pay by bank transfer to the bank account you provide 30 days after your item was sold or the 15th of the next calendar month

Where an item is returned by a Buyer to us, we will put the item back up for sale at the price at which it was sold.


Preloved Chic will not be responsible for loss or damage to or destruction of any consigned item by any cause or for any reason.

No person other than Preloved Chic or a Seller shall have any rights to enforce any of these Terms or any Agreement.


These Terms and Conditions sets out the legal terms between Buyers of garments and other items and Preloved Chic.

By purchasing items you are in agreement to these Terms and conditions.

We amend these Terms from time to time.

Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Items from our site.


After you place an order, you will receive an e-mail from us acknowledging that we have received and accepted your order. After your item is dispatched we will send you a Dispatch confirmation e-mail. The Contract between you and Preloved Chic will only be formed when we send you the Dispatch Confirmation.

If we are unable to supply you with an item, for any reason we will inform you of this by e-mail and we will not process your order. If you have already paid for the item we will refund you the full amount including any delivery costs charged as soon as possible.


Items offered for purchase on the website are pre-owned, gently worn or new with tags. Items sold through the website are sold as is. We make all reasonable efforts to provide full transparency with every item. The packaging of the Items may vary from that shown on images on our site.

The images of the Items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images.

Although we have made every effort to verify the authenticity of the items we sell on this website, we cannot guarantee that imitations won’t deceive us. Please make sure that you are happy with the authenticity of the items within 3 days from the date you received your order, as we cannot accept returns after the 3 days.

Item’s condition is described on our website as follows:

  • Brand New With Tags: This item appears to be brand new and never worn and is usually accompanied by its original tag or an original box.
  • Like New: This item may not have the original tag still attached, but appears nearly unused and shows minimal signs of wear, if any.
  • Normal Wear/Excellent: This item has been worn and has overall wear, but shows no signs of significant wear.

The price of an item reflects the fact that the item is pre-owned, gently worn or with tags. When setting the Sale price we consider the original retail price, condition of item, brand, style and season of the item and other relevant market factors. Prices are not inclusive of postage.

Our delivery charges are advised to you during the check-out process, before you confirm your order. We take all reasonable care to ensure that the prices of items are correct at the time when the relevant information was entered onto the system. Prices may change from time to time, but changes will not affect any order you have already placed.

Prices include GST (where applicable) at the applicable current rate chargeable in NSW, Australia for the time being. If the rate of GST changes between the date of your order and the date of delivery, we will adjust the GST you pay, unless you have already paid for the Items in full.


The price does not include delivery charges.

We can ship orders by tracked post or express post via Aus Post anywhere in Australia. We charge a flat shipping rate of $10.50 for tracked postage.

Express Post $15.65

Domestic deliveries will take 2-5 business days from receipt of payment. We make every effort to despatch the goods within 48 hours from receipt of order.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We do not accept any responsibility for failure to deliver items, provided that delivery is within 30 days from the date of order. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our control.


In the event that any item ordered by a Buyer is unavailable for any reason after confirmation of an order, we will contact the Buyer to cancel the order and if payment has been collected, provide a full refund to the Buyer within 14 days.

We reserve the right to refuse an order from a Buyer with whom a dispute exists regarding the payment of a previous order.


You can pay via PayPal or with your Visa, Mastercard, Debit/Credit cards. Your invoice will be e-mailed to you shortly after purchase.


Your submission of personal information through the store is governed by our Privacy Policy. 


You have 3 days from the date you received your order to return. Due to the fact we stock mostly unique one off pieces we are unable to offer exchanges. Simply e-mail us at info@prelovedchic.com.au detailing the reason for your return. We will send an e-mail with your return number, please write it on the packaging under the return address. Postage is at your own expense.

Please return your items new, unused and with all tags still attached, together with the delivery note you received with your order. We reserve the right to refuse a refund if goods are not returned in their original condition, are damaged or stained. 

We do not accept any returns of Sale Items.

Unfortunately, due to hygienic reasons earrings and underwear cannot be returned.

Your refund will be credited to the original payment method or you can receive it as a store credit to your Preloved Chic account, it is your choice. Shipping charges are not refundable.

We recommend that Buyers obtain proof of posting for any parcels that they send to Preloved Chic and that such parcels are sent by registered post or by insured post, as appropriate.

Returns outside of the time frame above may be accepted at the sole discretion of Preloved Chic.

Preloved Chic will not be responsible for any items damaged or lost in transit.


We will not be liable for any error or inaccuracy in any description of an item on our website.

Provisions contained in these Terms do not affect your statutory rights. 

No person other than Preloved Chic and a Buyer shall have any rights to enforce any of these Terms and Conditions.